FREQUENTLY ASKED QUESTIONS:


1. Q: Can we check in earlier than 4pm / check out later than 10am?
A: In certain circumstances we are able to accommodate an earlier check in. This is not a guarantee. If you need a later check out, then please contact us to request that at least 48 hours before your departure. Late check out without prior approval will be charged to the guests security deposit.

2. Q: Do I need to bring sheets and towels
A: No, sheets are provided, 2 sets for each bed, bath towels are provided for use in the home or by the pool, if you plan a trip to the beach please bring you own towels.

3. Q: What other items do I need to bring?
A: Paper products, we provide the first roll of toilet tissue in each bathroom, we also provide 2 large garbage bags and 3 small garbage bags (kitchen) after that it is the guest’s responsibility.

4. Q: What do we do if we need to get a hold of the management company?
A: Call our office number 407-932-4079, if we are unavailable then leave a detailed message as we check the voicemail frequently. In the case of an emergency, leave a voicemail at the office number and then call the emergency number – 407-929-6847

5. Q: Can I park my RV / Trailer at the home?
A: No, community restrictions prohibit parking of RV’s and trailers in the driveway or on the street. We recommend parking your RV / Trailer at a local storage facility, Kissimmee Airport Storage 407-933-0000

6. Q: Is there a garage to park in?
A: Yes, our 2 and 3 bedroom homes all have a 2 car garage and driveway available for guests use. Parking on grass, in the street or on / over sidewalk is prohibited. Street parking is permitted in “The Hamlets” community only.

7. Q: I paid for pool heating, how does that work?
A: The pool heating will run from 10am – 6pm and heat the pool to between 82 and 85 degrees. It is turned on the day of your arrival and off after the last day. Sometimes in the winter it takes a day or two for the pool to reach the temperature due to the outside temperature and the starting temperature of the pool water. Pool heat can be purchased for a minimum of 5 days and must run until the end of your stay. It can be added on arrival or during your stay. Please give at least 24 hours notice. Pool heating is available from October to April.

8. Q: Is there a washer and dryer / Iron and ironing board in the house?
A: Yes, each home has a full size washer and dryer Iron and ironing board. Laundry detergent is not provided.

9. Q: What is provided in the kitchen?
A: Kitchen is well equipped, with toaster / blender / coffee maker / kettle / dishwasher / microwave / fridge / stove / pots and pans / dishes / silverware / cups / glasses / utensils / dish washer powder and dish detergent

10. Q: What is the bedding in the home?
A: 2 bedroom homes have a king in the master and two twins in the second bedroom, 3 bedroom homes have a king in the master, queen or full size in the second bedroom and two twins in the third bedroom. All homes have a queen size sleeper sofa in the living room.

11. Q: Will anyone come to the home while I am there?
A: Yes, lawn care and pool care are scheduled weekly. Pool care is normally on Wednesday’s, lawn care is not on a set day of the week. They do not access the inside of the home, however please leave the screen enclosure unlocked and do not block the gate into the back yard. Pest control may also stop by, they also just service the outside of the home.